Here at Caesars Tea we pride ourselves on the quality of our products. Thus any damaged goods will be replaced with no cost to the customer within 30 days with receipt and/or order number. You can also return unused items within 30 days with receipt. Caesars Tea is unfortunately unable to accept returns of food items such as; Tea, Honey, Sugar, etc. due to hygienic and health reasons. Here at Caesars Tea we also do not take returns on clearance or sale items unless damaged by shipping.